Q: What is Hichers?
A: Hichers is a platform for shopkeepers to create loyalty schemes for their customers. People can visit shops and get Stamps and Loyalty Points instantly on every purchase. Shopkeepers can create offers and send notifications to customers local to them.
Q: How do you use my personal data?
A: We store some of the data to create your profile and personalize offers for you. A detailed response on each aspect is given in Privacy Policy.
Q: Can I customize the redemption process?
A: Yes, you can create your own redemption process as a Shopkeeper. You can also define Returns Policy and process customized for your own needs.
Q: How do I delete my account?
A: All Shoppers have option to delete their account in Side-Bar. Merchants/Shopkeepers must send us an email (support@hichers.store) so that we can review the pending points/stamps before the account is deleted.
Q: How do I apply for refund or cancel?
A: The option to cancel a Subscription is always there with Stripe and Razorpay (India only). Once you cancel your subscription, your services remain uninterrupted until end of the current period. Your customers are notified about your cancellation so that they can redeem their points in the meantime. For refunds, please send us an email at support@hichers.store.
Q: How soon can I am delivered services after payment?
A: Your services are activated immediately after the payment is completed. In some cass,the app may not be updated immediately so please logout and login again to make it work. If this doesn't work, please click on Contact Us on the Side Bar on the app.